Shipping Policy

Shipping Policy

Last Updated: July 25, 2025

Thank you for shopping with us! This Shipping Policy outlines the terms and conditions regarding the fulfillment and delivery of your orders.

1. Order Processing

  • Processing Time: All orders are verified, inspected, packed, and handed over to carriers within 3 business days.

  • Weekend & Holiday Exception: Orders placed on weekends or public holidays will be processed on the following business day.

2. Shipping Rates & Timeframes

  • Worldwide Flat Rate: $5.99 USD per order.

  • Estimated Transit Time: 10–20 business days.

  • Total Estimated Delivery: 13–23 business days (Processing Time + Transit Time).

3. Delays & Unforeseen Circumstances

Shipping timeframes are estimates and not guaranteed. We are not responsible for delivery delays caused by factors outside our direct control, such as:

  • Customs clearance and inspection delays.

  • Logistics or transportation network disruptions.

4. Order Tracking

Once shipped, you will receive a Shipping Confirmation email containing a tracking number, which you can monitor at www.17track.net.

Note: Please allow a few business days after receiving the email for the tracking status to update on the carrier’s system.

5. Split Shipments

To ensure faster fulfillment, orders containing multiple items may be dispatched in separate packages from different fulfillment centers. You will receive a unique tracking number for each package shipped.

6. Order Modifications

Requests to change order details (address, size, color, quantity) are highly time-sensitive.

  • Timing: Contact us immediately—preferably within 12 hours of order placement.

  • How to Request: Email our support team with your Order Number (e.g., 071SHOP-123331) and Order Email.

  • Policy: While we do our best to accommodate modifications, changes cannot be guaranteed once an order enters fulfillment.

7. Delivery Issues & Address Accuracy

  • Unsuccessful Delivery: If a delivery attempt fails, the carrier typically holds the package locally. Please contact your local delivery provider with your tracking number to arrange redelivery or pickup.

  • Address Responsibility: Customers are responsible for providing an accurate and complete shipping address. We are not liable for packages returned or lost due to incorrect addresses or failure to retrieve them in a timely manner.

8. Tracking Inquiries & Lost Packages

  • Transit Pauses: Tracking updates often pause during transit. If there has been activity within the last 7 days, your package is still moving through the carrier network.

  • Stalled Shipments: If there is no tracking activity for more than 7 consecutive days, contact our support team. We will initiate an investigation with the carrier.

  • Lost Packages: If the carrier confirms the package is lost in transit, we will resend your order at no extra cost.

  • Stolen/Delivered Packages Liability: Our liability ends once a package is marked as "Delivered" by the carrier. We are not responsible for items lost or stolen after confirmed delivery.

9. Shipping Destinations & Fulfillment Origin

  • Destinations: We ship worldwide. If our logistics partners cannot service a specific location, we will contact you immediately to make alternative arrangements.

  • Fulfillment Origin: Orders ship from our network of fulfillment centers across the United States, Canada, Australia, the EU, or directly from our manufacturing partners.

10. Customs, Duties & Import Taxes

Buyers are solely responsible for any customs fees, import duties, tariffs, or taxes assessed by local authorities. These charges are not included in the item price or shipping cost.

Customer Support

For any questions or assistance, please reach out to us:

  • Email: support@atlaepetgear.com

  • Requirements: Please include your Order Number (e.g., 031SHOP-1938) and the Email Address used at checkout for a prompt response.